Frequently Asked Questions

Q: What method of cleaning do you use for carpet?
A: We do 100% STEAM CLEANING using our patented portable truck mount hydro jet steam cleaning system. We use a powerful 100% RESIDUE FREE and earth friendly cleaning solution applied at 300 PSI (pressure per square inch) and extracted with triple vacuum power. This combination provides immaculate results that our customers rave about.

Q: What method of cleaning do you use for upholstery?  
 A: We use a specialized tool called a Hy-Dry Tool that allows us to steam clean most any fabric, even those that would normally require a solvent cleaning or dry clean only method. The tool is designed to thoroughly clean the fabric without saturating it. It is similar to being able to clean the shirt on your back without getting your skin wet.

Q: What do you do about the furniture? Do you move the furniture?
 A: We move the smaller pieces you want moved and work around the big stuff. Moved pieces will be dry or steam cleaned underneath and put back correctly. We do tend to work around larger, heavier pieces as they do crush our protective blocks.

Q: How long does it take to dry? Is the carpet real wet?
 A:  No. The carpet will take from 2 to 24 hours to completely dry depending on how soiled it is, but you can walk on it right after the technician leaves. The degree of dampness will be similar to how your hair feels when it has been towel dried after washing it.

Q: Are there any extra charges?
 A: Good Question! There could be. Some carpet and upholstery may have situations that require additional treatments. 
  For example: 
     Do you have any dog or cat pee problems?
     IF YES:  You may need a Urinex treatment.
     Has the carpet or upholstery been professionally steam cleaned in the last 12 months?   
     IF NO: You may need a deeper cleaning with additional products.to address severely soiled areas..
     Do you have any seam separation or any holes in the carpet or upholstery? 
  Please visit Additional Services page above for more information.

Q: What about stains? Can you remove things like pet urine or Kool-Aid stains?
 A: We guarantee to get the dirt, sand, grit and grime out of your carpet.  While most spots will pop out, others may have become permanent stains tattooing themselves to the carpet or upholstery fibers.  You see, your carpet and upholstery have dye sites used by the manufacturer to produce their color. Not all of these dye sites are used in the dying process and remain open. When anything enters these open dye sites it can permanently change the color of the carpet or upholstery. Applying Stainguard protection helps prevent these dye sites from receiving new colors and is recommended for carpets and upholstery in good condition. Pet urine issues are another animal.  Please click on Additonal Services above for a better understanding.

Q: Who does the cleaning?
 A: All of our cleaning is done by Our Certified Senior Cleaning Technicians with over 40 years of combined cleaning experience. You won’t find better cleaning Cleaning Technicians anywhere in the cleaning industry.


Personalized Answers At Your Service

Our experienced appointment staff can answer any of your specific questions.  Simply give us a call.
713-300-0495